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Linux Configuration & Troubleshooting Workshop for Technical Support Professionals

This workshop is a fast-paced course and assumes basic understanding of UNIX. There is substantial lecture work with continuous hands-on training. The concepts and labs are geared towards addressing issues faced by support professionals.

Focus areas and distribution used are customized based on the needs of the client.

The class is complemented by our e-learning website and access to our instructors before and after the class.

The following is a high-level plan for your two days:

Day One  
9:00 - 9:30 AM Class orientation and discussion of goals
Linux industry overview
9:30 - 10:30 AM Installation issues, Package management: RPM and Deb, File Locations, X, General Admin tasks, Users and Groups management. Using RPM as a tool to troubleshoot application issues.
10:40 - 12:15 PM Networking: Linux utilities. Client side configuration.
12:15 - 1:30 PM Lunch
1:30 - 3:00 PM Development Environment: Make, Compiling, BinUtils, Scripting, application management, fixing shared library issues
3:15 - 5:30 PM Kernel: Kernel modules, building a kernel, patching, kernel troubleshooting, panic states

Day Two

9:00 - 10:20 AM Network Services: inetd, /etc/services, Services overview: nfs, http, lpd, mail, sendmail, dns, samba. Key config files and sources of problems.
10:30 - 12:15 PM

Booting and initialization, shutdown, runlevels, process priorities, automation, backup, automatic notification of problems

12:15 - 1:30 PM Lunch
1:30 - 3:00 PM Security: Managing user accounts and user level security. Managing program access. Managing network security. Identifying security related problems.
3:10 - 4:30 PM Hardware devices, /proc
4:30 - 5:30 PM Questions, Post read topics, Closing

All sections have lectures and troubleshooting labs. The class creates a network of Linux systems mirroring a production environment.

Class content can be modified based on the specific needs and background of the support professionals.



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